Refund Policy

Effective date: September 20, 2025

We stand behind Intentora and want you to have confidence in your purchase. This Refund Policy explains when you may be eligible for a refund and how to request one. This policy applies to purchases made via Paddle, our payment provider.

Trials and First-Time Purchases

• Where a free trial is offered, you will not be charged until the trial ends. Cancel before the trial ends to avoid charges.
• For first-time paid subscriptions without a trial, contact us within 7 days of purchase if you experience a technical issue that prevents you from using the Service and we cannot resolve it.

Renewals

Subscription renewals are generally non-refundable. You can cancel at any time to prevent future renewals. If you believe a renewal was charged in error, contact us within 7 days and we will review your case.

One‑time Purchases (e.g., add‑ons)

One‑time purchases are non‑refundable once delivered, except where required by law or where the item is defective and we cannot remedy it.

How to Request a Refund

• Contact us at bawa@intentora.com with your order email and Paddle receipt ID.
• Alternatively, you can submit a request directly through Paddle using your receipt link.

Abuse and Fair Use

We reserve the right to decline refunds in cases of abuse (e.g., repeated refunds, excessive usage during the period, or policy misuse).

Legal

This policy does not affect any statutory rights that may apply based on your location. Refunds are issued back to the original payment method via Paddle where eligible.